Welcome to SUTRA A Taste of Timeless India
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (sutrauk.com), make reservations, or otherwise interact with us.
1. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: your name, email address, phone number.
- Reservation Information: number of guests, date and time of reservation, special requests.
- Transactional Data: when you place orders for take‑away / online payments (if applicable).
- Usage & Technical Data: IP address, browser type, operating system, referring URL, pages visited, time spent, cookies and similar tracking technologies.
- Feedback & Reviews: any reviews or comments you post, either via our site or third‑party review services.
2. How We Use Your Information
We use your personal data for purposes including:
- To respond to your reservation requests and contact you.
- To provide you with our services (e.g. menus, updates, offers, confirmations).
- To improve our website and user experience.
- To manage bookings, payments and any orders.
- To comply with legal obligations.
- For marketing purposes (if you consent), such as sending newsletters, special offers, or event info.
3. Legal Basis for Processing (UK/EU)
Under applicable data protection laws (e.g. UK GDPR), we rely on one or more of the following legal grounds:
- Your consent (where required).
- Performance of a contract (e.g. your reservation or order).
- Our legitimate interests (e.g. improving our services, protecting our business).
Compliance with legal obligations.
4. Cookies and Tracking Technologies
- We may use cookies and similar tools to collect technical data about your device, how you interact with our site, and to remember your preferences.
- You have the option to accept or reject cookies via your browser settings.
- Detailed information on what cookies we use and how you can disable them will be provided in a Cookie Policy (or section below).
5. Data Sharing & Third‑Parties
- We may share personal data with trusted third parties who help us with services such as website hosting, reservations system, email communications, analytics, payment processing.
- These third parties are contractually bound to keep your data secure and use it only for the purposes we specify.
- We do not sell your personal data to third parties for marketing without your explicit consent.
6. Data Retention
- We will keep your personal information only for as long as necessary to fulfil the purposes for which it was collected (e.g. reservations, managing relationships with you, legal obligations).
- After that period, your data is archived or deleted securely.
7. Your Rights
Depending on your jurisdiction, you may have rights including:
- The right to access your data.
- The right to correct or update inaccurate or incomplete data.
- The right to request deletion of your data.
- The right to object to or restrict certain processing.
- The right to data portability (if applicable).
- The right to withdraw consent at any time.
8. Security
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or destruction. Access to data is restricted to authorized personnel only. While we strive to protect your information, no method of transmission over the internet, or electronic storage, is completely secure.
9. Children's Data
Our services are not directed to children under 16 (or your applicable age limit). We do not knowingly collect personal data from minors without parental/guardian consent. If you believe that we have collected data of a minor, please contact us so we can delete it.
10. International Transfers
If we transfer your information outside the UK (or European Economic Area), we will ensure it is protected under contracts or mechanisms that comply with data protection laws (such as standard contractual clauses).
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the “Last updated” date. We encourage you to check this page periodically.
12. Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact: